Refund policy

1. Returns and exchanges

At Craft Chocolat, we want you to be completely satisfied with your purchase. Should you wish to return or exchange a product, please contact us within 14 days of receiving your order at: craftchocolat@outlook.com.

2. Return Conditions

• Products must be in their original packaging and undamaged.

• Unfortunately, opened or consumed products cannot be returned (for hygiene reasons).

• We recommend storing products in a cool, dry place to avoid loss of quality.

3. Refund

• After reviewing the return, we will refund the purchase price within 14 days to the original payment method.

• Shipping costs are non-refundable unless there is an error on our part (e.g., incorrect or damaged product).

4. Exchange

• If you would like to exchange one product for another, please send us an email with your request.

• We will then send you the requested goods as soon as possible.

5. Contact

For returns, questions or complaints, please contact us at:
Email: carftchocolat@outlook.com.